Building smart solutions for customer's physical environment is only part of Icon Infotech’s story. The implementation, training of in-house technical teams and the support offered by us demonstrates our commitment to excellence in the software industry.

Icon Infotech is composed of:
Consulting Services:
Icon Infotech consulting services division comprises software engineers skilled at operating sophisticated and proven project management procedures and in implementing our solutions into customer sites enabling timely and accurate installations to agreed objectives and timelines.
To assist in a seamless implementation of our solution globally, consulting services teams are relocated instantly to customer sites. The mission of our consulting services team is to deliver technical and business solutions to the complete satisfaction of our customers within budget, on time and within specification.

Training:
Icon Infotech’s training programs create fully enabled and self sufficient customer sites. Targeted specifically to users and system administrators, our tailored courses are designed to equip customers with the technical detail required to operate an Icon Infotech system. These comprehensive courses guarantee an excellent and detailed understanding of our products and solutions.
In addition, Icon Infotech’s technology seminars and other educational initiatives ensure that our customers are enabled to stay at the forefront of technology.

Support Services
A range of round the clock support services including preventative maintenance and instant personal and online access to support analysts.
Icon Infotech support is the spine behind our customer's effectiveness and profitability. Customers require both secure and stalwart technologies with the assurance of continuous and expert global support providing 24x7 support, proactive maintenance, upgrades, site inspections and advice lines.

Icon Infotech’s Support division has two primary aims:
  • Preventive maintenance on installed solutions.
  • Instant personal and on-line access to our support engineers for a range of potential, operational and service issues.
  • Support programs are tailored to express needs of our customers ranging from a premium support service to a basic per incident support service.